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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

746 Reviews

DURHAM SHOWROOM - I am absolutely loving my new car. It's a bit like driving an aeroplane with no wings...All the technology is a bit daunting but every time I drive it starts to make sense a bit more haha. Max is really loving his Teddy Dean. Thank you so much for that. Such a thoughtful gesture. I'm really delighted to have the opportunity to let you know how I found my experience with Pullman VW Durham. It has been effortless and joyful from start to finish. From the moment Max & I came in to look at the cars we were 'looked after' by Dean. Dean is an absolute credit to your company! He is knowledgeable, well informed, polite and an extremely personable young man. I would be proud if he were my son (and yes, I am old enough to be his mother haha) and I hope that VW are proud to have him as an employee. My main praise for you all is the way in which my son Max was treated. As a single mother of a severly Autistic teenage son, I often find life quite difficult & sometimes feel 'judged' for the way Max is when we're out & about in public. You all interacted so brilliantly with Max and that put me at ease. I am so thankful to Motability for allowing Max & I to have this lease car and so grateful to you all at Pullman VW for your kindness. Customer service is key. You have got yours spot on!

DURHAM SHOWROOM - Thank you very much Dean for all your help with buying my new car. Its much appreciated. Nothing was too much trouble for you and I felt really looked after and listened to throughout the whole experience, which I think is very important. Would you also pass on my kind thanks to Jack in helping me to get this fab deal on a really great car. I know I will get real pleasure from driving it and I absolutely feel it was the right car for me and my family. I would have no hesitation in recommending yourself or Pulman to anyone who is looking to buy a car.