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Delivering a fantastic customer experience

Latest Feedback


Mo Yusuf
Pulman Volkswagen, Approved Used Vehicle - We were seen straightaway and James answered all my questions. James promised the car would be ready and it was ready on the day we collected. I trust Pulman and James
Kay Walsh
Pulman Volkswagen Durham, New Vehicle - Absolutely over the moon customer service are just so easy and laid back and very welcoming. Again Mick Stones was totally honest and up front with everything. kept up to date from start to finish with everything cant fault anything Mick Stones sold my daughter her first car and that's why we returned to him for my wifes new car. Mick Stones perfect gentleman top class
Sarah Anderson
Pulman Volkswagen Durham, New Vehicle - Knew I was in safe hands. Fantastic advice and information. Very impressed. James Earnshaw was extremely helpful, friendly and attentive.
Natalie McReady
Pulman Volkswagen Sunderland, New Vehicle - Everything ran smoothly, I was contacted when required and kept in the loop at each stage. Good advice and information was given by the staff at Pulman. Very friendly staff who provided me with a good deal on my new VW polo. refreshments were also given.
Ashleigh McKenna
Pulman Volkswagen Sunderland, New Vehicle - Everything went really smoothly and I didn't need to do anything myself apart from choose the car and sign the documents. Great organisation! Everything I was advised of was in great detail. The advice about the car and about my finance was clearly outlined and it helped a lot. I received phone calls from Paul, advising me of each and every step regarding the finance and where the car was, and when it would be ready etc. I was always in the know. I was just really happy with the process from start to finish! I could not fault Paul, he showed care towards my thoughts/queries and was always checking that I was happy or if I had any further concerns. More than 5 star. I could tell I was appreciated as a customer and I felt the care and consideration was second to none.

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