Delivering a fantastic customer experience

Latest Feedback

Rebecca Collins
Pulman Volkswagen Sunderland, Approved Used Vehicle - Everything organised perfectly despite not being in the city. I was constantly kept up to date throughout the process. Offered numerous different deals, made sure was not pressured. All communications were excellent from telephone conversations, emails and coming to pick the car up. Overall great experience, look forward to dealing with sales team again in the future!
Claire Richardson
Pulman Volkswagen Sunderland, Approved Used Vehicle - Nothin was too much trouble. Happy to answer questions and didnt feel pressured Very organised. Everything was perfect from first visiting to leavin with my new car. Kept well informed throughout the whole process and in a timely fashion
Alex Laws
Pulman Volkswagen Sunderland, Approved Used Vehicle - I originally wanted a grey colour so my advisor checked to see if any in this colour (within my price range - were soon to become available or in stock) - due to this not being available I decided on a different colour, but appreciated that the effort was put in to try satisfy my original criteria. Communication was very good, I was constantly kept in the loop with Paul my advisor and he helped sort the deal we received, very very quickly and efficiently.
Claire Brunton
Pulman Volkswagen Durham, Approved Used Vehicle - Very easy to understand the process and always returned emails. Very speedy delivery and organisation . Couldn’t ask for more. We returned to Pullman’s as this is the 4th car we have now bought as your salesman Mick Stones has always looked after us really well and given us the exact car we have always wanted . First class service and customer care . A very professional and fair garage that I would always recommend. Thank you
Andrew Forsyth
Pulman Volkswagen Durham, Approved Used Vehicle - The salesman Jamie Carfoot advised us against the car we originally went to look at as it was an older model that worked out more expensive. We ended up with a brilliant car at a great price. Great service, lovely car

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