Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
DURHAM SHOWROOM - I would just like to say a big thanks to Chris Taylor who did the handover; he was fantastic in showing my wife and I around the car incorporating every detail of it's features. He even allowed time to show me the parking assistance and adaptive cruise control out on the road; features that would have taken me days to learn, I'm now more than capable of using immediately. My wife loved how the car was presented to us in the showroom; nice little touches go a long way. We left yesterday feeling ecstatic, and Chris should be commended for that, so I would say there was nothing else you could have done to improve our experience. This is our first experience with Pulman and we will definitely be returning.