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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

DURHAM SHOWROOM - Advisor was able to set up deal while I was on holiday and arranged delivery so I only needed to come up on the day to complete paperwork and handover. Mark Stafford the salesman adhered to all my request. He was excellent throughout.

DURHAM SHOWROOM - I am delighted to give feedback on my experience with Pulman VW and in particular Jamie Carfoot! I have to admit to being absolutely car mad and from the age of 21 when I bought my first VW Beetle when I was 21, I have owned over 30 cars. This latest Beetle will be my 5th and I would imagine it won’t be my last. In all that time I have dealt with and bought from a massive variety of car dealers and salesmen, some good and some downright appalling. Jamie Carfoot is by far the best salesman I have ever dealt with...courteous, friendly, honest and 100% trustworthy, not too pushy and prepared to give time to listen, a quality many sales people lack. I had no hesitation in buying this car from Jamie and will definitely be back to buy another. And, if Jamie can find me a 1.6D Beetle in Java Metallic Brown, that might be sooner than even I would really expect, but if there’s a good deal to be done...who knows? I have to say that I am “EXTREMELY SATISFIED”!!!! Thanks to Jamie and the team at Pulman VW.