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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

746 Reviews

Pulman Volkswagen Sunderland, Approved Used Vehicle - Treated very professionally but in friendly manner. Service very efficient. Excellent customer service very helpful and efficient. Just very satisfied feel Emma went extra mile for me. Very happy staff professional friendly and approachable Picked up and dropped off to garage which was huge help Efficient fast service Felt Emma listened to my needs and delivered accordingly

Pulman Volkswagen Sunderland, Approved Used Vehicle - Professional and friendly. Excellent, We received regular order progress updates that helped us to organise our vehicle sale and change of insurance requirements. My wife and I have been Pulman customers for many years and have always respected taken on board the advice, product knowledge and honesty from Mr Steve Young. Being able to view and inspect the car is an obvious bonus as it confirmed everything we had discussed and gave us peace of mind. Previous answers cover this aspect. We appreciate the time our salesman gave us by way of explanation of the controls, warranty,servicing etc. Collection was first class and we were treated (again as this is our 14th car from Pulmans) with courtesy and respect.