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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

DURHAM SHOWROOM - I have been a customer of yours for many years and am a regular visitor when my car needs a service and also to your cafe on Saturday mornings. Service from your staff is always excellent but on my recent visit I was so impressed by two of your colleagues in particular that I decided to write to you and ask you to pass on my thanks and appreciation Please would you pass on my thanks to Claire Ebdy on reception who was most helpful and brightened my day and also your warranty manager Don whose willingness to help and keep me informed regarding a warranty repair was superb, I really felt that these two went over and above normal expectations and left me delighted with the service I received. Many thanks and best wishes

DURHAM SHOWROOM - I have been highly delighted with the whole transaction of purchasing the Polo . This is now the 6th car I have purchased through Jamie and as always the customer service he has shown has been excellent