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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

746 Reviews

DURHAM SHOWROOM - I know that Jamie will help when I need it, as he has sold my Daughter (Jill Bowman) her last 5 cars, had she not been completely satisfied with both Jamie and Pulman I would not have travelled from Stockton to Durham, mind she did not tell me how nice your bacon sandwiches were but I know now! Tiguan is all what we hoped for so we are looking forward to long and pleasant relationship with you all

DURHAM SHOWROOM - I would also like to thank Pulman Volkswagen for the service that they offered me. Mick and his trainee Dean were both extremely helpful in answering my questions and providing me with the information I needed both at your dealership and on the phone. When I had decided to purchase the car, Mick was also great in raising the condition of the car up to a really high level to ensure my satisfaction. I was very grateful for this and understand that the dealership went out of their way to do this for me. This made the three hour drive down from Glasgow worth it. I am extremely satisfied with the customer service at Pulman which is more than I can say about some other car dealerships I have dealt with in the past and I will reflect my satisfaction in the customer survey which I am expecting to receive soon. Please echo my thanks to Mick and Dean again. I am loving the car!!!!!