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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

746 Reviews

SUNDERLAND BRANCH - I don't think there was anything could really improve. I was welcomed into the show room and introduced to Mike, who was very polite, friendly and attentive. I had thoroughly researched the Tiguan before buying it and he was able to answer questions to confirm my needs. He discussed the differences and advantages/benefits between the models and I was able to chose the higher spec model because of this, without feeling I had been railroaded into choosing it. I have already recommended that my family members speak to Mike and his team when they are ready to look for a new car. I was given a hand over time to suit myself and when there was a problem with the delivery Mike immediately contact me to rearrange a new suitable time. I was not inconvenienced by this in any way. He was most apologetic and I was compensated satisfactorily. I did not need any funding as I had the cash ready and Mike was made aware of this immediately. I was given a test drive which I thoroughly enjoyed and was able to see the features of the car better because of this. In fact I had been to another dealership, who were going to book me in for a test drive later in the week. Mike, however, made the time to let me have my test drive straight away. The test drive could have been longer, but that was only because I enjoyed it so much. I was really impressed by the whole experience of the delivery of my car. Mike was ready with all the paper work, a necessary evil, and when I changed my mind on the three year cover, he readily made changes for me with no fuss. I was given a familiarity drive around with an in depth explanation of the features, there are a lot in this car. I was introduced to the whole team who were also very polite and pleasant. I have been contacted since by Mike and Lee and was really thrilled with the video message. I cannot thank Mike enough for treating me with such care and attention, he really looked after me and I hope he will get the opportunity to do so again with my family members when they need to buy their new car. I am 57 years old.

SUNDERLAND BRANCH - What was it about the experience that made you extremely satisfied? ..........The whole process was made very easy by the sales person we dealt with. He was very helpful and well informed.