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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Pulman Volkswagen Sunderland, Aftersales Department - When I booked the service it was arranged for a time that suited me and not the garage schedule. A full explanation of what would be done was given on my arrival.. The waiting area is very plush. I was taken there by staff member and offered refreshments, tea, coffee, soft drinks and an array of biscuits. They area was clean and tidy. Plenty of magazines, newspapers and free WiFi... The showroom was very inviting, on entry a staff member was on hand to ask my name and why I was visiting today. When I mentioned car service I was taken to a maintenance person who took over. I was invited to sit down whilst that person accessed my details and reason for the appointment. I was offered refreshments while I waited. I did notice a glass partition between the showroom and work area where serving etc was carried out, an excellent idea that you can watch the mechanics doing their jobs.. On completion my car was valeted before being parked up ready for me to pick up.. Later that day I received an email with a video attached. The video showed my car being inspected, With an audio explanation. I think that is a great idea and makes it easier to understand what was being done... A great garage/showroom. All staff I dealt with were very friendly and helpful. I would have no problem recommending Volkswagen/Pulman for all available aspects... The staff were very friendly and helpful, they made the whole experience very easy for me to understand when explains the procedure.. My car did smell like new again, it was back to pristine condition. All serviced correctly and valeted...

Pulman Volkswagen Durham, Aftersales Department - Very efficient. LOVELY friendly atmosphere. They made me feel comfortable with the service and the requirements the car needed to make it road worthy. They had a nice and comfortable viewing area to see the car,with a lovely cafe with good service.