Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
What did you particularly like when buying your new vehicle? ................What can I say, Elizabeth and myself thoroughly enjoyed the Volkswagen experience, having purchased many Vauxhall (shopping cars) and Audi motor cars (main family car) we were impressed from the start with the quality of service from the showroom staff and bold over by the Volkswagen product. We certainly intend to go to one car in the next few years and it will be a new family size Volkswagen without question. Elizabeth loves the Polo and now prefers to drive it in place of our Audi A4. Well done all at Pulman.
What was it about the experience that made you extremely satisfied? ..............From first entering the showroom to leaving in my new car a few days later, I was treated with great courtesy. Nothing was too much trouble and I immediately felt well looked after. The friendly, professional and extremely knowledgeable salesperson guided me through every stage, explaining the finance arrangement clearly and concisely, and showed great knowledge when telling me about the features I could expect with my new car. He even stayed late on the evening I collected it! All in all, a very pleasurable experience. I never felt hurried or pressured into making a decision and, despite being very busy, your salesperson always took the time to make sure I was happy with every stage of the process. I have already recommended Pulman Volkswagen Sunderland to friends and will continue to do so.