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Delivering a fantastic customer experience

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Bradley Symcox
Pulman Volkswagen Durham, Approved used car - I have been always been treated well as a customer of Pulman. Anything I wish to test drive is available within minutes, and even if the car is not available on site the sales team will always find a video or the specification details for me to enable me to make an informed decision on the car I am looking for. Communication is excellent. I always get out through to the sales person I want to contact, and if they are unavailable at that time, I leave a message on their answer machine, safe in the knowledge that they will contact me at their earliest convenience. This is my 3rd time buying a car from Pulman (twice for myself and once for my wife) and every time we look around other dealerships, we always feel reassured when we walk into the Pulman dealership that we will get the best car at the best deal for us. I cannot fault the friendly sales team, reception staff and mechanics. It's clear that the Pulman staff enjoy working there and this obviously transcends from the top down. It's always a pleasurable experience when buying from Pulman, so much so that I've already picked out my next car at Pulman in 3-4 years time. Thank you
Jill Batey
Pulman Volkswagen Durham, Approved used car - I felt very satisfied as I didn't feel like I was rushed into anything and also that Jamie went through everything and even found out how much insurance was going to be with the car I was interested in which gave me a better picture of how much everything was going to cost overall. I felt that everything was very organised when I went for the initial appointment to discuss what kind of car I wanted and then especially organised when I went to pick the car up as everything was ready for me to just sign and go through the final few things! I was very satisfied with the advice I received about what car would be best for me.
Simon Platten
Pulman Volkswagen Durham, Approved used car - Just treated normally with a normal person-to-person type relationship; no pressure, no fawning, no 'yes sir, no sir'. Just refreshingly normal. My experience with other dealership sales people ranges from razor-sharp spivs to dodgy, which I can't stand. This was just normal, with no feeling of hidden agendas. All fell into place without any fuss. They knew what they were talking about. I deal with Scott Jenkins, who even came in on his day off to complete the sale to my time availability. Good lad to deal with, genuine and knows his stuff.
Chloe Black
Pulman Volkswagen Durham, Approved used car - I did not have to wait long for someone to help me. My requirements were listened to and dealt with respectfully. My daughter was engaged appropriately in the discussions and I did not feel 'rail-roaded' by your salesman. Communication was excellent and when there was a slight delay in picking up the car, I was provided with a courtesy car. It tallied with my own research, where I had looked, and all my questions were answered with confidence.
Michael Woodley
Pulman Volkswagen Durham, Approved used car - very knowledgeable sales staff. Craig helped me by arranging various test drives explaining fully each cars performance and character. Craig has an excellent customer care and service manner. He gets to know what his customer wants and then will try to get the best fit without trying to deviate away from what they want. He listens and then delivers

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