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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Is there anything Pulman VW Sunderland could have done to improve?.....No, the experience was great. The salesperson Steve Young was excellent and went out of his way to help. I was buying the car as a first car for my daughter and had a timescale which Steve took into account and it all went according to plan. Handover was perfect and Steve even came and collected me from home as it was difficult for me to get to the garage. This is the best experience of buying a car I have had in over 30 years of driving, hassle free, and I would definitely recommend this garage and Steve to my family and friends.

The reason I bought from Pulman was because of the service I received from Steve Young. There was no pressure to sell and he quoted me a price for exactly what I wanted. There were no hidden costs, it was all very straightforward.