Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!
Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.
Is there anything Pulman VW could do to improve?..... No, I am extremely happy with the service I always receive from VW Sunderland. Over the years myself and my husband have purchased several cars from this dealership. The main reason for this is excellent customer service from the salesman, Steven Young in particular. I never feel pressurised into a purchase and Steven is always helpful, polite and very customer focused. Well done VW!!
Is there anything Pulman VW Sunderland could have done to improve? .....NO. EVERYTHING WAS PERFECT AND EXCEEDED MY EXPECTATIONS. THE BEST NEW CAR PURCHASE WE HAVE EVER EXPERIENCED AND WE HAVE PURCHASED 13 BRAND NEW CARS IN OUR LIFETIME FROM VOLVO AND TOYOTA.THIS IS OUR FIRST VW PURCHASE BUT WON'T BE OUR LAST.