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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Pulman Volkswagen Sunderland, Approved Used Vehicle - Friendly and relaxing chat. Very helpful nothing was too much trouble. Very helpful and informative salesman. Steve kept me fully informed right up to the handover of the car. Purchasing my car was made enjoyable by firstly Mike and then Steve who completed the sale.

Pulman Volkswagen Durham, Approved Used Vehicle - Because all the staff were very friendly in particular Malcolm who we dealt with regarding the sale of our new VW Polo. They were organised to the finest details. Because Malcolm the salesman took onboard what we were looking for in a particular VW model, and gave us the advice on what vehicle would suit or needs the best. We were very satisfied as we test drove several vehicles prior to deciding exactly what model , engine capacity and style we wanted. Malcolm the salesman kept us informed from start to finish on all the aspects of the sale. There was a lot of paperwork to read and sign and he explained all these forms to our satisfaction prior to us signing them. All the staff at Pulman VW Durham were very friendly, helpful and very knowledgeable about the VW range of vehicles. In particular Malcom our salesman made us feel very comfortable, he could answer all the technical and any other questions we asked him .he always offered us a drink and the Cappuccino from the cafe was delicious !!!