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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

746 Reviews

Pulman Volkswagen Durham, New Vehicle - Laura Kelly, who looked after me from the start was an excellent sales adviser. She was friendly, efficient and really nice to deal with. She really understood how excited I was about getting a new car and the video she sent me of my car when it arrived at the garage was a brilliant idea. She also videoed me 'unwrapping' my new car which again I thought was a lovely touch. She called me the day after I bought the car to see if I was happy with everything. I'm really happy with the treatment I received and would be happy for my comments to be passed on to Laura.

Pulman Volkswagen Durham, New Vehicle - Well organised and kept up to date on progress of purchase. Staff friendly and approachable plus not pressurised to purchase vehicle. We originally were looking to purchase a different model and decided to test drive a Tiguan instead after viewing it in the showroom, and were impressed with what we saw and how well the test drive went.There was never any pressure to buy and we returned a week later to purchase the Tiguan. Appreciate that our sales advisor Scott Jenkins came into work on his day off to “hand over” our new car. Very satisfied with information given to us, responses to any queries and made to feel valued