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Delivering a fantastic customer experience

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Alison Crossing
Pulman Volkswagen Durham, Approved used car - My husband took me to Pulman, Durham on the 5th August (my birthday) to view the Vw we purchased, much to my disappointment as ypu can appreciate as it was my birthday. The salesman we deal with was very patient as I wasn't at this point in the best of moods. I can honestly say it was a quick and painless sale and we are both in love with the car! My husband had alot of grovalling to do! Salesman Mark Stafford was very knowledgeable and took his time in explaining all of the extras the car had fitted
David Trippett
Pulman Volkswagen Durham, Approved used car - good service friendly people made the experience very comfortable. very satisfied and well cared for. every thing was provided for us. very happy to deal with pulman and will recommend to other people. all very good service ,and excellent sales person Michael Stones.
Janet Selby
Pulman Volkswagen Durham, Approved used car - We were treated courteously by a very knowledgable salesperson, who helped us to choose a car best suited to our needs and budget. A 10mile test drive was helpful in confirming our choice of car. The salesman Mick Stones then sourced a low mileage car which we then bought. On handover he gave us a helpful resume of the main controls. He said we could phone or contact him at any time if we had any queries. Our car was ready, valeted, at the agreed time, and paperwork was completed quickly. Advice was detailed and comprehensive. Very satisfied with all dealings before, during, and after handover. Greeted and informed, without sales pressure
Christine Clough
Pulman Volkswagen Durham, Approved used car - Scott was always polite. No pressurised selling. Sales person(Scott) very knowledgeable. I was given enough time to think about my new car. Things were explained very well and succinctly. I was delighted with my experience and my new car.
Ashley Brooksbank
Pulman Volkswagen Durham, Approved used car - Jamie's excellent customer service. He was extremely efficient.

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