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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Pulman Volkswagen Durham, New Vehicle - Well organised and kept up to date on progress of purchase. Staff friendly and approachable plus not pressurised to purchase vehicle. We originally were looking to purchase a different model and decided to test drive a Tiguan instead after viewing it in the showroom, and were impressed with what we saw and how well the test drive went.There was never any pressure to buy and we returned a week later to purchase the Tiguan. Appreciate that our sales advisor Scott Jenkins came into work on his day off to “hand over” our new car. Very satisfied with information given to us, responses to any queries and made to feel valued

Pulman Volkswagen Durham, New Vehicle - Very satisfied with delivery dates being met and being informed at every stage. As above, salesman was very helpful and explained all options on vehicle I was purchasing. I had already decided on a specific make and model and the salesman was very helpful whilst deciding on options to be fitted. At start of purchasing vehicle I seen the same salesmen who dealt with my last car. Approx three weeks prior to receiving delivery of vehicle I was contacted by another salesman who had taken over my purchase as previous salesman had relocated to another branch. He telephoned to introduce himself and kept me fully informed, by phone and e-mail, until I received my vehicle. I was very pleased to receive an informative video of my vehicle prior to collection, explaining all the features and giving me a brief view of my new vehicle. Salesman also went into greater detail, and made sure I knew how everything worked before I left the showroom. Salesman was very helpful whilst placing order, advised on apps to download to track order process.