Pulman Volkswagen Durham, Approved used car - What was it about the experience that made you extremely satisfied?.... Staff were extremely friendly and helpful. James Earnshaw is a very pleasant, cheerful young man who impressed us with his caring attitude
Mr James Grant
Pulman Volkswagen Durham, Approved used car - What was it about the experience that made you extremely satisfied?.... The salesperson, James Earnshaw, was extremely helpful from the start to the finish in the process of buying the vehicle. Furthermore James has been very helpful with any problems or queries I have had since taking delivery of the Passat.
Mr David Sheppard
Pulman Volkswagen Durham, Approved Used Car - What was it about the experience that made you extremely satisfied? I first of all enquired about a different car via email, this suits me due to my current job the sale representative under stood this and responded as needed. After thinking things through , I changed my mind about the first car I was looking at but after speaking to Jamie, he advised me about another car which was more suitable for my needs, again viewed via the internet but went into the show room that evening to view the car. No messing around on arrival, Jamie looked after us and also managed to entertain our child at the same time as carrying out a very professional service.
Mr Kenneth Richardson
Pulman Volkswagen Durham - What was it about the service experience at the Retailer that made you extremely satisfied?... The whole experience was so efficient and friendly, from the gentleman in the car park showing where to park, to the reception staff and everyone else involved.
Mrs Fiona Parker
Pulman Volkswagen Durham - May I just add, as may father's daughter and carer, that Malcolm responded very sensitively with regards to my father's hearing impairment and was mindful of his age and vulnerability,without being in any way condescending. Understanding the amount of information my father was processing, Malcolm even offered to come out to the house to go through it all in person so he wouldn't feel undue pressure in making this big decision. We are delighted for my sister and my father is relieved to know she has a beautiful safe new vehicle in which to transport her family. Malcolm is a great example of a dedicated and professional employee of whom you should be most proud. Thank you so much.