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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Pulman Volkswagen Durham, New Vehicle - We were not put under any pressure to purchase and the advice given to s was to suit what we really wanted both in model of car, colour, and interior deco. A test drive was not necessary as this is the second Golf we have purchased and most features are the same as in our other vehicle. We were shown the car we had decided to purchase so we knew what we were getting. The continued dialogue between Michael Stones and ourselves was excellent and the car was prepared and handed over to us in just three days fully taxed and insured. Our experience was excellent and Michael Stones, the salesman, was very accommodating and showed excellent knowledge of the full Volkswagen range leaving us under no undue pressure to choose the car we wanted. My wife and I were offered free lunch and coffees on both days that we attended the sales room. The day of the handover was exciting for both my wife and I and we were treated with due respect by Michael who took us through all the steps with ease and honesty. Five star service by an experienced and kind salesman.

Pulman Volkswagen Durham, New Vehicle - The car was ready & waiting & my old car taken in efficiently. I felt very looked after, all my questions were answered fully & the customer care I received was superb. James Earnshaw listened to what I had to say about my requirements for my new car he didn't just go through a list of features. He did give information on other features I had not listed as requirements but as he made reference to my requirements this showed he had listened to me as a customer. Not only James, but everyone at Pulman was friendly & helpful. This is the reason that my current car is the second I have purchased from you