Delivering a fantastic customer experience

Latest Feedback

Peter Young
Pulman Volkswagen Durham, New Vehicle - Very well organised. This is the 3rd car we’re bought from the Pullman group and each time your staff have been excellent. A big thank you to Dean, who was very patient with us. He took his time to go through the whole process and only too happy to help us at each stage. Very polite and welcoming.
Hannah Bilton
Pulman Volkswagen Sunderland, New Car - Everything was done on time and I was updated with every process by Paul. I got my car from the sunderland branch and the customer service from Paul Souter was excellent. I received regular email updates from Paul and also videos of my car once it arrived which was a great touch to buying a car. I would like to thank Paul very much for helping me have a great experience of purchasing my first car. He is a credit to Volkswagen. I am very satisfied as the whole experience was seamless
Alan Birrell
Pulman Volkswagen Durham, New Vehicle - I was kept up to date via video, email and phone by Dean the sales person. First class professional service. Both my wife and I have bought many cars from the Pulman group over the years because of the service and customer care. The entire Pulman team are a credit to Mike Pulman as I was treat as a valued repetitive customer by all of the team that looked after me. Both my wife and I have been treated very well over the years.
John Robson
Pulman Volkswagen Durham, Approved Used Car - Excellent. We received regular order progress updates that helped us to organise our vehicle sale and change of insurance requirements. My wife and I have been Pulman customers for many years and have always respected taken on board the advice, product knowledge and honesty from Mr S.Young. Being able to view and inspect the car is an obvious bonus as it confirmed everything we had discussed and gave us peace of mind. We appreciate the time our salesman gave us by way of explanation of the controls, warranty,servicing etc. Collection was first class and we were treated (again as this is our 14th car from Pulmans) with courtesy and respect
Kevin Finan
Pulman Volkswagen Sunderland, Aftersales Department - When I booked the service it was arranged for a time that suited me and not the garage schedule. A full explanation of what would be done was given on my arrival.. The waiting area is very plush. I was taken there by staff member and offered refreshments, tea, coffee, soft drinks and an array of biscuits. They area was clean and tidy. Plenty of magazines, newspapers and free WiFi... The showroom was very inviting, on entry a staff member was on hand to ask my name and why I was visiting today. When I mentioned car service I was taken to a maintenance person who took over. I was invited to sit down whilst that person accessed my details and reason for the appointment. I was offered refreshments while I waited. I did notice a glass partition between the showroom and work area where serving etc was carried out, an excellent idea that you can watch the mechanics doing their jobs.. On completion my car was valeted before being parked up ready for me to pick up.. Later that day I received an email with a video attached. The video showed my car being inspected, With an audio explanation. I think that is a great idea and makes it easier to understand what was being done... A great garage/showroom. All staff I dealt with were very friendly and helpful. I would have no problem recommending Volkswagen/Pulman for all available aspects... The staff were very friendly and helpful, they made the whole experience very easy for me to understand when explains the procedure.. My car did smell like new again, it was back to pristine condition. All serviced correctly and valeted...

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