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Delivering a fantastic customer experience

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Mr David Rowcroft
Pulman Volkswagen Durham, New Vehicle - Fantastic staff, professional and a pleasure to deal with. They always go the extra mile and I wouldn't buy a car from anywhere else. Always receive fantastic treatment at Pulman. Go the extra mile and make buying a car a great experience
Dr Paul Truelove
Pulman Volkswagen Durham, New Vehicle - The vehicle was ready and available, with the specified model, on the day requested. I mention particularly James Earnshaw who handled my purchase from initial enquiry through to completion with knowledge and experience. Although this is not my first VW (I have had 4 previous models, and a Skoda) it is the first direct from Pulman and I am totally satisfied with the service given - even to a minor after sales issue which was tactfully handled - I was not aware the Tiguan had only one reversing light! Although this is my first VW experience with Pulman (I have used their Skoda dealership and a recall on a Passat) I am very happy with the sales experience. I am an older driver and at no time was I given the impression that the Tiguan might not be suitable. I was treated all the time as a mature and responsible adult which I can assure you is always welcome. Professionally at all times
Karen Appleby
Pulman Volkswagen Durham, New Vehicle - Organisation was excellent and everything was dealt with efficiently. Mark gave the information over exactly the way it was. It was fair and accurate. Pulman provide personal service and really do want to please their customers. Their approach is not pushy and they give a fair price straightaway without any of the usual salesman tactics. I think their approach should be adopted by other garages/salesmen that I have dealt with in the past. They could learn a lot from them. Mark was very pleasant and answered any questions willingly and accurately.
Keeley Whittle
Pulman Volkswagen Durham, New Vehicle - Times were arranged to suit me so I believe the retailer worked around my needs. Chris talked me through my options and advised the best options for myself. This information was invaluable. Pulmans Durham are fantastic. i have consistently purchased cars through them since 2008. I am now on my fifth car from them, and fourth one sold by Chris Taylor. All staff on the Pulmans durham was kind and helpful. They made me feel comfortable and were there for anything i needed
Rachel Hall
Pulman Volkswagen Durham, New Vehicle - Very organised, my car was ready to collect very quickly with my registration plates on it. Very impressed. Fantastic service. Craig Hayes was very helpful and very proactive during the buying process. He helped me to make an informed decision about the vehicle I purchased and even assisted me with transferring over my private registration so it was on the new vehicle for collection. A fantastic experience made possible by Craig. My husband will be back when he is due a new car as will I. We have recommended this branch and in particular Craig Hayes to all of our family and friends. Communication was fantastic. Craig kept us well informed throughout every step of the process and was very reachable. Craig was always available at the end of the phone. I would like to thank Craig for the service he provided us with. After recent bad experiences (in other garages - not VW) he made us feel at ease as we were able to ask questions and purchase a car that really suited us. A fantastic salesman and asset to your team. Thank you. 5* service. Craig treat us with respect and really did understand what we were looking for.

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