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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

746 Reviews

Pulman Volkswagen Durham, Approved used car - I felt very satisfied as I didn't feel like I was rushed into anything and also that Jamie went through everything and even found out how much insurance was going to be with the car I was interested in which gave me a better picture of how much everything was going to cost overall. I felt that everything was very organised when I went for the initial appointment to discuss what kind of car I wanted and then especially organised when I went to pick the car up as everything was ready for me to just sign and go through the final few things! I was very satisfied with the advice I received about what car would be best for me.

Pulman Volkswagen Durham, Approved used car - Just treated normally with a normal person-to-person type relationship; no pressure, no fawning, no 'yes sir, no sir'. Just refreshingly normal. My experience with other dealership sales people ranges from razor-sharp spivs to dodgy, which I can't stand. This was just normal, with no feeling of hidden agendas. All fell into place without any fuss. They knew what they were talking about. I deal with Scott Jenkins, who even came in on his day off to complete the sale to my time availability. Good lad to deal with, genuine and knows his stuff.