SUNDERLAND BRANCH - Excellent honest service, already decided I wanted to replace my existing polo with a new one, as I'd had years of trouble free motoring with it, only waited 9 days from ordering to collection, Barry my sales advisor was helpful and made the whole process painfree, which is important to me as someone who 'doesn't like change'
SUNDERLAND BRANCH - Every part of the experience was perfect. Especially the time and patience shown by Paul Souter. I've recently been in a RTC and the understanding and courtesy shown by Paul was so helpful and reassuring. I didn't feel like just another person buying a car, I felt like the only person to ever but a car. I cant wait to get my confidence back and fully enjoy my new car. Thank you to everyone at Pulman Sunderland
Mrs Karen Robertson
DURHAM SHOWROOM - What did you particularly like when buying your new vehicle?... The team at Pulman are always polite and friendly, warm and welcoming. We have always dealt with Chris Taylor on the sales team and he has always been so friendly and helpful that we took our daughter to see him for her first car. He remembers our names and asks about our family and generally makes us feel welcome
DURHAM SHOWROOM - What was it about the service experience at the Retailer that made you extremely satisfied?... It's how friendly the staff are every time you go, and not just when you buy a car like I thought.
DURHAM SHOWROOM - What was it about the service experience at the Retailer that made you extremely satisfied?... The sales team, namely Jamie Carfoot, is an expert on Volkswagen and he makes the customer feel confident that he has the customer's interests at heart regarding buying the right car.