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Delivering a fantastic customer experience

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David FLett
Pulman Volkswagen Durham, New Vehicle - From the moment Jak spotted us the advice we received was spot on,very informative. It was nice that Jak remembered us and he had passed his expertise on to James. We always say we would never allow a salesperson to pressure us and that we wanted to buy a car and not leave till we did with a relaxed atmosphere. We were treated very well with cups of coffee, very respectful salesperson in James and a pleasant attitude
Karen Pattison
Pulman Volkswagen Durham, New Vehicle - totally satisfied, very organised, Mark returned all phone calls and e-mails quickly, paperwork all in order when collecting my new car. my 2 daughters have the same car. we were offered refreshments after being greeted very warmly. reception staff are also very friendly on the telephone and face to face. This was my second purchase from Mark Stafford at Pulman Durham, - this alone speaks volumes !
Victoria Jones
Pulman Volkswagen Durham, New Vehicle - Purchased from Durham due to previous excellent service received by Sales Executive Mark Stafford. This is the 3rd time purchasing from Durham, particularly because of Mark. Extremely professional but friendly, not too pushy!
Judith Wilkinson
Pulman Volkswagen Durham, New Vehicle - Jamie the salesman who dealt with me was excellent. There was no pressure. He explained everything and made me feel very comfortable. Jamie was so good I would have no hesitation in asking for him when I next want to change my car.
Harry Hodgson
Pulman Volkswagen Durham, New Vehicle - everything was explained to us in great detail of how the car worked by Malcolm. the staff are always very helpful and cheerful when you go into the show room nothing is a problem to then. very pleased at the way everyone treat us when we went to pick up the car everyone so helpful.

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