Delivering a fantastic customer experience

Latest Feedback

John Paley
Pulman Volkswagen Durham, Aftersales Department - Very efficient. LOVELY friendly atmosphere. They made me feel comfortable with the service and the requirements the car needed to make it road worthy. They had a nice and comfortable viewing area to see the car,with a lovely cafe with good service.
Kenneth Richardson
Pulman Volkswagen Durham, Aftersales Department - All works explained on collection. Excellent hospitality whilst waiting for work to be finished. Great surroundings in on site café with high quality food and drinks. The showroom was well organised and manned. All processes were carried out smoothly. Excellent reception and waiting areas. Greeted on arrival and free refreshments provided in onsite café with free Wi-Fi throughout. All the people I came in contact with were friendly, courteous and efficient. Everything was carried out as requested and the car was cleaned before return
Katherine Sekhar
Pulman Volkswagen Sunderland, Approved Used Vehicle - Treated very professionally but in friendly manner. Service very efficient. Excellent customer service very helpful and efficient. Just very satisfied feel Emma went extra mile for me. Very happy staff professional friendly and approachable Picked up and dropped off to garage which was huge help Efficient fast service Felt Emma listened to my needs and delivered accordingly
John Robson
Pulman Volkswagen Sunderland, Approved Used Vehicle - Professional and friendly. Excellent, We received regular order progress updates that helped us to organise our vehicle sale and change of insurance requirements. My wife and I have been Pulman customers for many years and have always respected taken on board the advice, product knowledge and honesty from Mr Steve Young. Being able to view and inspect the car is an obvious bonus as it confirmed everything we had discussed and gave us peace of mind. Previous answers cover this aspect. We appreciate the time our salesman gave us by way of explanation of the controls, warranty,servicing etc. Collection was first class and we were treated (again as this is our 14th car from Pulmans) with courtesy and respect.
Philip Tweddell
Pulman Volkswagen Sunderland, Approved Used Vehicle - The salesman organised everything for us The salesman was very professional and answered all of our questions. The salesman provided the information we were looking for and let us test drive the vehicle we were interested in. Paul the salesman kept us informed at all times on the purchase of our vehicle. We were treated with respect and courtesy at all times as a valued customer and made to feel welcome. All the staff were pleasant and our purchase was straight forward from start to finish

Copyrights © 2018 All Rights Reserved by Mike Pulman Ltd.
Authorised and regulated by the Financial Conduct Authority.