Delivering a fantastic customer experience

Latest Feedback

Andrew watt
SUNDERLAND BRANCH - Everything was excellent. From walking into the showroom to driving my new car away. Mike the salesman was very very helpful and very easy to deal with. Ten out of ten. Very professional. The best car dealership I have ever dealt with by far. I will be taking my new car back for future services no problem. Thanks very much for the great professional experience and for the great car. A very satisfied customer.
Mr Keith Brechin
DURHAM SHOWROOM - Went to buy a Polo & came away with a Golf! I would like to thank you Chris Taylor very much for helping me end up with a car that I like and suits me very well. Many thanks also to your team colleagues Claire and Andrew for their assistance. Since collecting it last week I've been getting used to it (no handbrake!) and enjoying the heated seats/steering wheel on the cold mornings - most indulgent. Best wishes and thank you once again.
Mr Fishwick
DURHAM SHOWROOM - What was it about the experience that made you extremely satisfied?... Extremely friendly customer service. Relaxed approach with no pushing cars I did not wish to buy. Felt really comfortable with the salesman Alan Franics.
Mrs Shotton
DURHAM SHOWROOM - What did you particularly like when buying your new vehicle?... I was helped to narrow my choice of vehicle, I felt listened to and that the salesperson understood my needs. I had all of my questions answered in a professional manner and nothing was too much trouble. Dean Wymer, the salesperson, was approachable and friendly. Jack, the Business Manager, oversaw the whole process. Everything was handled confidently, which was reassuring
Miss L Waugh
SUNDERLAND BRANCH - What was it about the service experience at the Retailer that made you extremely satisfied? I was extremely happy with the service Steve Young, the salesman, provided me while purchasing my new car.

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