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Delivering a fantastic customer experience

Google Reviews

7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Pulman Volkswagen Sunderland, New Vehicle - From the first visit to the showroom there was no pressure from your salesman. I was kept well informed throughout the whole experience. I wasn't sure exactly what car I was looking for when I first visited the showroom. The salesman took the time to show me the whole range and helped me to settle on the perfect family car. The use of technology to keep us informed was fantastic. The videos etc were great to keep us updated.

Pulman Volkswagen Sunderland, New Vehicle - Really helpful. Nothing was a problem. Kept me update on progress. Very satisfied. No problems whatsoever. Sales team were very helpful and courteous. Nothing was a problem. I was kept updated throughout the whole process. Very happy. I couldn’t fault any part of the dealership’s service. Excellent throughout. I was treated as an important customer. I was only buying a small car but the service would encourage me to buy more VW from this dealership.