Delivering a fantastic customer experience

Latest Feedback

Amy Cameron
Pulman Volkswagen Sunderland, Approved Used Vehicle - probably one of the best experiences, calm relaxed environment and genuinely nice staff. Mike was very friendly from the first day we meet him til the day of handover. Mike was a genuine salesman who didn't Harass us into a sale, like some other car dealerships! More then happy with our service received and car and will be recommending! Mike was very honest about any advice that was given and if unsure he asked another colleague. We seen this on numerous occasion, and it made us fell more confident about our purchase. Myself and husband knew what type of car we wanted, husband does a lot of research beforehand! We only had to look at the car which was just as described online and it was sold. Test drive was good, and a pleasant route
Wesley Hilton
Pulman Volkswagen Sunderland, Approved Used Vehicle - The salesman (steve) was great. Unbelievably helpful and helped me get the best deal for me Just like to place on record how great the salesman was. Wasn’t too fussed about getting a new car but he helped me assess my options and was a great help
Bryon Swales
Pulman Volkswagen Sunderland, Approved Used Vehicle - Very satisfied, i was kept up to date and offered refreshments up on arriving at pulmans. Very satisfied. They kept me up to date with personal videos and let me decide a date and time to pick up my vehicle. Very satisfied, i was talked threw everything step by step and any questions where answered and explained clearly. Steve Young, one of the staff at Pulmans Sunderland, was very friendly, offering me refreshments up on arrival, he showed me around the car, clearly explained the T&Cs, took me out on a test drive and explained how things such as finance worked and give me different options of how id like to set it up. I was kept up to date with personal videos and emails and it was over all a nice experience
David Hall
Pulman Volkswagen Sunderland, Approved Used Vehicle - A great example of how to do the sales job correctly. Steve Young kept fully informed at all times making for a nice smooth exchange of my cash and your car, great car, much better service than V.W. 's sister company Audi Wearside who are total rubbish as is Coopers of boldon, good body shop but crap car salespeople. It would be nice if other sales staff and other garages were so professional at treating the customer correctly rather than trying to ram a car down the customers throat
Anthony Simpson
Pulman Volkswagen Sunderland, Approved Used Vehicle - I was treat very well and my wife and I were made to feel very welcome. I was always kept up to date with what was going on with my purchase. Any questions that I had they were answered in great detail. They listened to what plans I had for our future ie having kids but also wanting to move to a bigger property and they advised on a capillary of cars to suit family life and budget.

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