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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

746 Reviews

Pulman Volkswagen Durham, New Car - From the moment I decided to purchase the vehicle I was kept up to date on the progress of the vehicle. i e. Date it arrived in the country, arrival at garage, video of vehicle on site , date for collection at my convenience. Sales person Chris Taylor I dealt with was very efficient and professional. Explained everything in detail regarding the vehicles on offer and ensuring that I made the right choice for my particular circumstances. I knew which model I wanted to purchase as I my three previous cars had been the same model. Test drive confirmed it was the right car for me. ie. Performance, size, price. I have dealt with Pulman VW. in the past and in their correspondence they always said their aim was to give a fantastic customer experience I am pleased to say they have kept their standards up and the still do. On entering the building I was made to feel welcome by the friendly staff. Offered a drink on arrival and during the visit offered food if I required it. Chris who I dealt with was very efficient made sure I understood everything about the vehicle and fully explained the financial implications of the purchase. Was not pressurized in anyway to make a decision. From the moment I entered the site I was treated by friendly efficient staff. I was shown to a parking space for my old car. On entering the building I was greeted by friendly staff who offered me tea or coffee I was then looked after by a friendly very efficient sales person

Pulman Volkswagen Durham, New Vehicle - Arrangements for my visit were made, staff were expecting me at the arranged time, and time had been set aside for helping me to make my choice. The advice I was given was relevant to my situation. The advice I received was excellent. The salesman Craig Hayes that I was happy with the car I bought. He did not press me to buy a more expensive car, just a car that would suit my needs. I always feel that Pulman take care with their advice, and offer a friendly and professional service. I think Pulman provide an excellent service, by making a customer feel comfortable, supplying refreshment, and providing solid advice which is suitable for the customer’s needs. All members of staff were friendly, helpful, and knowledgeable.