Delivering a fantastic customer experience

Latest Feedback

Alan Donkin
Pulman Volkswagen Sunderland, Approved Used Vehicle - nice relaxed atmosphere no pressure. cant fault the way things were organised completion date spot on time. there was no pressure from the advisor and all my questions were dealt with he did search until i was satisfied with my final purchase, nice relaxed atmosphere and i will return in the future. did not have test drive i know how well golfs drive i'm on my third now sales team spot on no very impressed with there knowledge. great sales person Paul Souter pulled out all the stops to get me the car i wanted everything explained without any problems. no complaints treated very well and they do a nice cup of coffee
Ray Bainbridge
Pulman Volkswagen Durham, Approved Used Vehicle - Very welcoming reception area , all staff friendly without being overbearing. Good friendly service & professional. Craig the salesman give good honest advice whist being friendly & professional. Test drive was good, using various roads & was about right in time wise. Kept me informed all the way. Happy with price I was paying for car & trade in for mine,everything explained about car & who things worked
Pauline Heads
Pulman Volkswagen Durham, Approved Used Vehicle - The sales man Dean Wymer from the start of my experience with Vw Durham, was professional, courteous and efficient with the service he provided. He was able to deal with all my questions and provided a first class service. I would recommend any family member or friend to this garage if and when they are in the market for a new motor vehicle. Loved how the vehicle was presented to me undercover. The salesman took time to show me the interior and workings of my new vehicle. He connected up my iPhone to the Bluetooth and downloaded the Vw app required. Dean answered all my questions and made my buying experience so smooth and simple. I drove my new car away within 24 hours of seeing the advert on the website. I was purchasing a newer model of a Vw up that I had previousiously been the keeper of two. The salesman offered me a test drive but I didn’t feel it was necessary to test drive the vehicle. Afterall the vehicle I bought was a ex demonstrator with 16 miles on the clock.
Brian Hodgson
Pulman Volkswagen Sunderland, Approved Used Vehicle - Friendly and relaxing chat. Very helpful nothing was too much trouble. Very helpful and informative salesman. Steve kept me fully informed right up to the handover of the car. Purchasing my car was made enjoyable by firstly Mike and then Steve who completed the sale.
David Ridley
Pulman Volkswagen Durham, Approved Used Vehicle - Because all the staff were very friendly in particular Malcolm who we dealt with regarding the sale of our new VW Polo. They were organised to the finest details. Because Malcolm the salesman took onboard what we were looking for in a particular VW model, and gave us the advice on what vehicle would suit or needs the best. We were very satisfied as we test drove several vehicles prior to deciding exactly what model , engine capacity and style we wanted. Malcolm the salesman kept us informed from start to finish on all the aspects of the sale. There was a lot of paperwork to read and sign and he explained all these forms to our satisfaction prior to us signing them. All the staff at Pulman VW Durham were very friendly, helpful and very knowledgeable about the VW range of vehicles. In particular Malcom our salesman made us feel very comfortable, he could answer all the technical and any other questions we asked him .he always offered us a drink and the Cappuccino from the cafe was delicious !!!

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