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Delivering a fantastic customer experience

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7 Reviews

Outstanding service! They have plenty of stock for used and new VWs, the staff are friendly and helpful, Malcolm assisted me through the entire process he was patient and helpful answering all the questions I had honestly and clearly which in the end helped me find the perfect car. They even offered a good deal beating the price of a similar car at a rival dealership. When the car was ready to be picked up it was covered up which was a nice touch considering most dealerships will only do this for new cars. I will be visiting Pulman again when the time comes for a new motor!

Always a pleasurable experience. Great friendly staff and a really nice cafe inside. Best VW dealers in the area fantastic showroom and waiting area. Complimentary sandwich and drink while your car is in for a service. Wouldn't dream of going any where else. Best prices and the best deals for new and used cars. Always speak to Steve Swainston and Chris Taylor who are very attentive and professional.

Always very helpful and you get a free coffee or tea and a bacon sandwich while waiting for car to be serviced.

Warranty work done quickly and efficiently many thanks to Don the warranty manager. Top bloke friendly and no bulls**t.

2nd car I got from Barry Dawson last wednesday. He is a legend of a man (im not presumming his pronoun of course). He want above and and beyond for me. Give the man more money........now.

Superb customers service with free Coffee, WiFi and soft drinks fast efficent servicing highly recommend

Excellent service.

Pulman Reviews

753 Reviews

Pulman Volkswagen Durham, New Vehicle - What did you particularly like when buying your new vehicle?... I dealt with the same salesman I purchased my previous up! car from, Jamie Carfoot and I find him extremely open and honest.

Pulman Volkswagen Sunderland, New Car - What did you particularly like when buying your new vehicle?... Mr Paul Souter, who was my Client Advisor Sales representative at Volkswagen Pulman's Sunderland Showroom, was absolutely fantastic in dealing with me at each step of the way in acquiring my new Volkswagen up! His professionalism and friendly manner was ver His knowledge and ability to answer my queries was exemplary. I have no hesitation in stating that he made the whole experience very rewarding, exciting and absolutely thrilling in obtaining my new Volkswagen up! Mr Souter's professionalism and friendliness, courteous manner was exceptional. He provided me with total confidence in obtaining my Volkswagen up! through his support and through his advice and knowledge on the car itself. The services provided by Volkswagen and the valuable online support and information that are available to me as a valued customer. I am extremely satisfied with the service Mr Souter provided to me and I would not hesitate to recommend him to family and friends, as a valuable Client Advisor Sales contact at Volkswagen Pulman Sunderland showroom