Delivering a fantastic customer experience

Latest Feedback

Mr Banks
DURHAM SHOWROOM - Friendliness of the salesman and the turnover of the car, the specification of the car and how informed I was when purchasing the car.
Mr Mark Nicolson
SUNDERLAND BRANCH - I recently purchased my new car and picked it up on Monday. I would just like to commend Steve young at the Pullman VW garage in Sunderland for his excellent level of service. Steve looked after me from day one and went above and beyond to get the sale sorted for me. I will definitely be visiting again in the future. Many thanks
Mr Paul Trotter
DURHAM SHOWROOM - Advisor was able to set up deal while I was on holiday and arranged delivery so I only needed to come up on the day to complete paperwork and handover. Mark Stafford the salesman adhered to all my request. He was excellent throughout.
Paul Kirtley
DURHAM SHOWROOM - I am delighted to give feedback on my experience with Pulman VW and in particular Jamie Carfoot! I have to admit to being absolutely car mad and from the age of 21 when I bought my first VW Beetle when I was 21, I have owned over 30 cars. This latest Beetle will be my 5th and I would imagine it won’t be my last. In all that time I have dealt with and bought from a massive variety of car dealers and salesmen, some good and some downright appalling. Jamie Carfoot is by far the best salesman I have ever dealt with...courteous, friendly, honest and 100% trustworthy, not too pushy and prepared to give time to listen, a quality many sales people lack. I had no hesitation in buying this car from Jamie and will definitely be back to buy another. And, if Jamie can find me a 1.6D Beetle in Java Metallic Brown, that might be sooner than even I would really expect, but if there’s a good deal to be done...who knows? I have to say that I am “EXTREMELY SATISFIED”!!!! Thanks to Jamie and the team at Pulman VW.
Elaine Porter
DURHAM SHOWROOM - I am absolutely delighted with the service I was offered. Scott looked after my interests very well, and answered any questions I had. He was great to deal with and I will happily deal with him again and recommend him to my friends when they want to buy a VW. My car was ready on time and in fantastic condition. I was also very happy that Scott took plenty of time with us for the test drive, and getting grips with the parking assist. Thank you so much.

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