Delivering a fantastic customer experience

Latest Feedback

Mr Dale Allan
DURHAM SHOWROOM - I had brilliant service and advice from Jamie, he kept things within my budget, knew the products he was selling extremely well but most importantly was honest throughout the process and my car buying experience really couldn't have been easier. I look forward to his phone call in the future to change the car. Would gladly recommend to anyone I know.
Mrs Jill Craig
DURHAM SHOWROOM - I am very happy with my new car, thank you. Additionally, the service we received from Jak was excellent - no empty promises and he delivered on everything as promised. The whole experience was very efficient and a pleasure. We would happily recommend you to friends and would contact you first regarding any future car purchases.
Derek Atkinson
DURHAM SHOWROOM - Can I just take the time to give you my initial thoughts. Firstly, this will be the second car we have purchased from Mark Stafford and you have a good ‘un there! Mark has always been very friendly, professional and knowledgeable both regarding car specifications and the purchasing process. He’s never pushy just does his job very, very well. Our new VW Golf is more than I hoped for.
Louise Wilson
DURHAM SHOWROOM - I wouldn't normally give feedback on customer service but just wanted to leave a quick note to say what a pleasure buying a car from Pulman was. Whilst your showroom is rather nice and I appreciated the long/weekend opening hours, what really made it for me was the service received from Mark Stafford, despite my endless questions and changing my mind about what kind of car I wanted several times... As my mother already has her eyes on my new car, I'm sure I'll be back for another in the not-too-distant future!
Mrs Katherine Walton
DURHAM SHOWROOM - Mark was friendly and helpful - he took me seriously despite me attending the garage with the kids and no man in tow - I raise this because when I attended the lookers garage at Darlington a couple of weeks before they didnt - so that was important to me, he arranged a test drive, had a look at my car on the same day and gave me a valuation so everything was done in one sitting - important to me as, like most people these days, I'm really busy - he has responded to all of my queries quickly and efficiently so made the purchase simple for me Other feedback? I enjoyed receiving the email hyperlinks which showed the car (firstly just after it was shipped in and secondly when it was in the showroom), I absoluely hated having it unveiled in the showroom, personally I would have rather had it waiting in the forecourt for the pickup, but I get the reasoning behind it and I guess lots of other people love the approach

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