Delivering a fantastic customer experience

Latest Feedback

Mr James Farrell
DURHAM SHOWROOM - My only minor gripe with the garage was parking, aside from that everything is really positive. The garage in nice and spacious, I was welcomed at the front desk each time and quickly directed to Chris' whereabouts. I was Offered Tea and Coffee each time, coffee was really good too, the café area was good and I imagine it's good for customers getting their vehicle serviced to make use of the high quality food and drink and see through into the service area. I was in contact with six VW garages, I attended four of them and yours was the best of them all, in my opinion. Chris was outstanding from the very start, we were able to acknowledge from really early on that I was a 'car man' and knew exactly what I wanted, at no point did he try and give me the 'salesman' talk, I've had experience before of salesmen trying to belittle my knowledge of the cars and of finance, on occasion I have bested them (this happened at a different VW Garage) and even resorted to Googling whatever I had said to show them. Chris was extremely polite, he was brilliant with my step-son and was extremely knowledgeable of the cars, he was the only VW guy I spoke to that knew the Golf R Estate came standard with DSG and there wasn't a manual option. Had great chats with him about Germany and the older cars Mk1 Golf GTIs etc. and if the time comes that I want another VW I would come straight back to him first... which is the first time I've ever said that about a dealer let alone a salesman. Really pleasant experience buying from you, I would (and already have) recommended your garage to a couple of my friends, told them to go find Chris and you'll be well looked after. If you want to know any else, feel free to get in touch
Jess & Ivan
DURHAM SHOWROOM - I would just like to email you in regards to the service we received at your Durham branch. We were extremely happy with the service that Chris provided. He was friendly, enthusiastic, and polite. He explained everything in detail so that we fully understood every aspect. He did not rush us but at the same time he did not drag things out and got straight to it in our appointments we had which we liked. We felt like he did the best he could in terms of getting us a good deal and we left the branch feeling happy. We liked that we were kept up to date with a video of the car arriving at the branch. Chris is an asset to your team!
Miss Sophie Fellows
DURHAM SHOWROOM - First and foremost the service we received from Gary and the sales team was outstanding. I really felt that Gary went out of his way to provide me with the best deal and support when selecting my first car. Furthermore, the whole process was made enjoyable by Gary's personable and friendly nature bringing a bit of humour to what could be a dull process. Overall, my family and I were extremely impressed with the impeccable customer service delivered by the Pulman sales team and would most certainly look to Gary when choosing my next car.
Catherine Robson
DURHAM SHOWROOM - I just wanted to take the time to let you know how happy I am with my new car and with the service I received at Pulman. I have been buying cars for the last 24 years and have never enjoyed the experience as I've always felt patronised or intimated in this predominately male industry. A friend of mine recommended Pulman and Jak and I came along with reserved expectations and didn't think I would change from Audi but I have to be honest, I was been blown away. Jak balanced humour with the necessary information about the vehicle and different financial options. His honesty and sales technique really did seal the deal. I have since recommended Pulman and Jak to all my colleagues and friends - particularly the females ones as I couldn't fault the service from that perspective. In an era where complaint comes easy and praise is sparse - I just wanted to say a massive thankyou & ask you pass this onto Jak also. He is a real asset to car sales and Pulman.
Mrs Lisa Olley
DURHAM SHOWROOM - From the day I walked into the showroom with my Mam and Dad to when I drove my new car home, I have been so impressed by the professional, friendly and helpful service received, not only from Scott but all staff too. I can't fault the experience and would definitely recommend this garage to friends and family in the future

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