Delivering a fantastic customer experience

Latest Feedback

Paul Hind
Pulman Volkswagen Durham, Approved Used Vehicle - I was treated very well, no qualms or hindrances to complain about. the Salesman James Earnshaw answered every query and made buying my car a pleasurable journey. Excellent customer service and even brought the car up from another area of the country.. Very satisfied all queries were answered and followed up and kept me in the loop. I went in looking for the New Tiguan R-line however settled for the SEL and I am more than happy with it. This car was not test driven as I have previously been in one. Overall I am very happy with the way he car was sold, however it would have been nice for front and rear wind deflectors to be thrown in :) Thanks. James kept me up to date with regular calls and emails and even sent me a video of the car once it arrived at Pulmans in Durham. Overall I am very satisfied with the communications from this company. I would definitely return to Pulmans in the future and I would recommend any of my friends and colleagues who are looking to buy a new or used car to shortlist VW Pulmans in Durham.
Paul Allison
Pulman Volkswagen Durham, Approved Used Vehicle - Mick was very helpful. I was very impressed as this is the 2nd car I have bought from mick in the last year. I was looked after from start to finish. Mick did a great job. This will not be the last car I buy from pulman
Nick Griffith
Pulman Volkswagen Durham, Approved Used Vehicle - Pro-active salesman - knew his stuff - understood that we were looking for a competitive price / deal. Communication was good. Initiative and understood what mattered to us as a customer. Accurate information provided at all times. Good efficient service from the sales person. Car was as described. Pullman were very good. James Earnshaw was organised - new his stuff - good communication
Anthony Graham
Pulman Volkswagen Durham, Approved Used Car - We were very pleased with Mike Stones knowledge and professionalism. More efficient and precise they could not have been. All questions answered in full and in detail. We both thought an automatic was what we should have, and we were given invaluable insight and left to consider which to buy We are delighted with our purchase. Let us know when you have an half price offer! Yes we knew who we were dealing with and yes they spoke to us personally We have purchased from Pullman before and are likely to do so again Our first golf was from Benfield and there is no comparison.
Ruth Dance
Pulman Volkswagen Durham, Approved Used Vehicle - Right from the first time of meeting, I trusted Chris due to his knowledge but felt he was very honest too. Chris was very efficient and any queries I had were quickly dealt with. Everything was covered in a calm, easy manner by the retailer. All my needs were satisfied in an efficient but empathetic way. Couldn't fault the communication - from emails to telephone calls - perfect!

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