Delivering a fantastic customer experience

Latest Feedback

Joanna Goatman
DURHAM SHOWROOM - I would just like today that the service we have received from Pulman (especially Chris) has been outstanding. The whole process of buying and exchanging the cars was smooth and faultless. I have to say we are extremely pleased with the car it is better than we anticipated. Thank you again for all of your attention.
John Wylam
DURHAM SHOWROOM - I have been a customer of yours for many years and am a regular visitor when my car needs a service and also to your cafe on Saturday mornings. Service from your staff is always excellent but on my recent visit I was so impressed by two of your colleagues in particular that I decided to write to you and ask you to pass on my thanks and appreciation Please would you pass on my thanks to Claire Ebdy on reception who was most helpful and brightened my day and also your warranty manager Don whose willingness to help and keep me informed regarding a warranty repair was superb, I really felt that these two went over and above normal expectations and left me delighted with the service I received. Many thanks and best wishes
Mark Rogers
DURHAM SHOWROOM - I have been highly delighted with the whole transaction of purchasing the Polo . This is now the 6th car I have purchased through Jamie and as always the customer service he has shown has been excellent
Warren & Kelly
DURHAM SHOWROOM - I and Kelly have bought over 5 Volkswagens from Michael Stones and he is mainly the reason we keep coming back that and the fact in our opinion Volkswagens are one of the best cars on the road
Andrew Elder
DURHAM SHOWROOM - The service I received at Pulman was indeed excellent. I have no complaints to make about any of the staff that I interacted with on my recent visits. Follow up communication has not been bothersome, and has always taken into account my work schedule. I would definitely recommend the group and I hope that if and when I come back in the future the service will be just as good.

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