Delivering a fantastic customer experience

Latest Feedback

Tracey Downs
DURHAM SHOWROOM - I would like to take this opportunity to say thankyou very much for the polite professional and courteous member of your team Tony Foley who sold me my new car. Buying a new car is very special moment and when you have worked hard and saved to be able to purchase something of such value, to be treated in the manner I was, is impressive and he is an abolsute ambassador to your team and VW as a whole. I will definately be buying from you again and will promote you to my friends and family, due to his customer service and the appreciation he gave me. When I came to collect my new Polo I was overwhelmed by the effort and that extra mile he went to show that your customers really are appreciated. Please pass on my deepest gratitude to Tony Foley for his amazing work ethic and making me feel that extra special.
Ross Helens
DURHAM SHOWROOM - I am writing to let you know we are delighted with our new Tiguan which we purchased through Mr Michael Stone . We found Mr Stone to be an excellent Sales representative and ambassador for VW and Pulman. He is extremely courteous, considerate and knowledgeable and was the reason we chose to purchase the new car. He was able to source a new Tiguan to the specifications required when other salesmen were unable to do so and kept us informed. My elderly father, who has limited mobility and uses a wheel chair found Mr Stone very reassuring and understanding and remarked he viewed him as very trustworthy and helpful, guiding us through the paperwork and could not do any more helping him into and out of the vehicle and driving us to the compound. We were also impressed with Gary who was working alongside Mr Stone. This is the third new car we have purchased from VW Pulman and the second through Mr Michael Stone. We see him as an important asset to VW Pulman Sales and the reason we travelled from Newcastle to purchase our new Tiguan.
DURHAM SHOWROOM - I would like to thank Scott for his professional attitude with me. He was very pleasant, knowledgeable and helpful giving me options to consider that I had not been aware of. He was patient and not at all pushy, something that I have valued, giving me the space and time to make my decision over the car - which I am incredibly happy about although still getting my head around no hand brake! I would also like to make you aware that it was because of my nephew Thomas Rutherford that I came to the showroom in the first place. His confidence in your company and Volkswagen made me consider the car as an option for my replacement, he now has a number of his family owning a Volkswagen. I am more than happy to suggest your showroom to my colleagues who are often changing their cars because of the miles we do in our profession. Thank you again for a pleasant experience with Pulman Volkswagen.
Mrs Hodgkiss
DURHAM SHOWROOM - I'm honestly chuffed to bits with it and can I just say that the customer service has been second none from start to finish.
Peter Bambrough
DURHAM SHOWROOM - I know that Jamie will help when I need it, as he has sold my Daughter (Jill Bowman) her last 5 cars, had she not been completely satisfied with both Jamie and Pulman I would not have travelled from Stockton to Durham, mind she did not tell me how nice your bacon sandwiches were but I know now! Tiguan is all what we hoped for so we are looking forward to long and pleasant relationship with you all

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